|
 The policy at Alesur S.A., is to offer our customers a specialised service in the electrical sector, based on a group of qualified professionals in the various areas that make up our services from the supply of electrical material, warehouse management and consignments, through to electrical engineering. We also have our own specific training programme put in place with a view to fulfilling our clients expectations as completely as possible.
Our organisation firmly fulfils its obligations, contracted by our clients, in an above board manner complying with all regulations and legal requirements. We also have the obligation of complying with our ISO 9001:2000 Quality Management System.
Alesur’s management is fully committed to offering our clients all the resources necessary in order to offer excellence in the supply of materials, engineering and training. This commitment is based on the continual improvement of all processes and activities, establishing, revising and meeting objectives as a measure of progress and efficiency in our Quality Management System.
This quality assurance policy is reflected in the basic principals of the various services offered by Alesur S.A. to our customers and makes up the guide to be followed by the company and our quality management system consolidating us as a reference in the sector:
- We must always seek complete satisfaction of our clients through offering the highest quality in all our services:
- Comply with current legislation in the sector, offering the best products and services by utilising the top professionals and materials for each application.
- Offer a complete range of articles and materials in order to respond to our clients requirements, who will be treated with a personalised service, identifying their needs and assessing them as to the best solutions and material available for a given requirement.
- Offer a complete and professional service in the design of technical and engineering projects.
- Offer a broad spectrum of courses in order to fulfil our clients needs
- Continually promote high quality in our service, complying with all our commitments via forecasts that will allow us to be a step ahead of our clients needs.
- Meet all agreed delivery dead lines.
- The quality of our products is heavily reliant on human resources. Therefore, we are obligated to always have a motivated and qualified team of professionals.
- The quality of the services offered by ALESUR S.A., depends as much on the quality of our products as it does on human resources. For this reason, our contact with suppliers who offer adequate material that complies with our client needs as well as the participation and commitment in the services offered by all personnel is essential in gaining complete customer satisfaction.
- Promote the active participation of all staff to submit initiatives in improving our services for analysis and implementation.
The Management is committed to ensuring that this Quality Assurance Policy is coherent and a true reflection of our activities, revising and making changes as and when necessary. We also assure that it is distributed, communicated and understood by everyone within our organisation.
Mr. Jacob Jimenez Garrido
General Manager
Jerez de la Frontera, 19th March 2007
top
|
